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How to Patient 1.0: Patient Experience Course for Medical Students and Residents
Course Overview
Medical school and residency are the places where clinical acumen is developed and sharpened. They should also be the place for the early training of effective clinical communication. This course gives the medical student and resident the foundation necessary to have an effective clinical interaction with patients and their families. The course provides communication tools that, once learned, will become part of the physician's natural vernacular and clinical interaction to ensure great patient outcome.
Format
Online
Course
Course Length
User Dependent
Certificate
Available Upon Course Completion
Resources
Available Here
CME
0
Price
$
299
WHAT YOU ARE GOING TO LEARN
A few more words about this course
In this course, you will learn about the different factors that influence the patient experience, including:
You will also explore the importance of effective teamwork and collaboration in delivering patient-centered care.
Throughout the course, you will engage in case studies to apply the concepts learned in real-world scenarios.
By the end of this course, you will have a deep understanding of the patient experience and how it impacts healthcare outcomes. You will be able to communicate effectively with patients and their families, understand the importance of cultural competence in healthcare, and work collaboratively with healthcare professionals to deliver high-quality, patient-centered care.
We are excited to have you in this course and look forward to your participation and engagement!
- Communication
- Empathy
- Cultural competence
- Patient safety
You will also explore the importance of effective teamwork and collaboration in delivering patient-centered care.
Throughout the course, you will engage in case studies to apply the concepts learned in real-world scenarios.
By the end of this course, you will have a deep understanding of the patient experience and how it impacts healthcare outcomes. You will be able to communicate effectively with patients and their families, understand the importance of cultural competence in healthcare, and work collaboratively with healthcare professionals to deliver high-quality, patient-centered care.
We are excited to have you in this course and look forward to your participation and engagement!
Meet the instructor
Kissinger Goldman, DO, MBA
Dr. Kissinger Goldman is a board certified Emergency Room physician, Director of patient experience for the Memorial Healthcare System Emergency Departments, and Assistant Medical Director of Memorial Hospital West ED, with over a decade of experience in leadership and direct patient care. After receiving his business and medical degree from Philadelphia College of Osteopathic Medicine/St Joseph University, Dr. Goldman completed his residency training at Mount Sinai Medical Center, Miami Beach.
Soon after completing his training, Dr Goldman was tapped to work with other physicians at his hospital to improve patient experience. He developed a training program that is now used throughout the emergency departments at his healthcare system and resulted in improved patient experience scores to top decile. Dr. Goldman subsequently began working as a patient experience consultant. In this role, he has helped healthcare organizations develop patient-centered care plans, improve communication between patients and providers, and implement strategies to improve patient satisfaction.
Dr. Kissinger Goldman has dedicated his career to improving the quality of care and services that patients receive in healthcare settings. Dr. Goldman is committed to working with healthcare organizations to create positive change. He believes that by focusing on the needs of patients and healthcare providers we can improve outcomes and deliver better care to those in need.
Soon after completing his training, Dr Goldman was tapped to work with other physicians at his hospital to improve patient experience. He developed a training program that is now used throughout the emergency departments at his healthcare system and resulted in improved patient experience scores to top decile. Dr. Goldman subsequently began working as a patient experience consultant. In this role, he has helped healthcare organizations develop patient-centered care plans, improve communication between patients and providers, and implement strategies to improve patient satisfaction.
Dr. Kissinger Goldman has dedicated his career to improving the quality of care and services that patients receive in healthcare settings. Dr. Goldman is committed to working with healthcare organizations to create positive change. He believes that by focusing on the needs of patients and healthcare providers we can improve outcomes and deliver better care to those in need.
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