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How to Patient 3.0: Patient Experience Course for all Practicing Physicians

Course Overview
The need for effective communication in healthcare is ubiquitous. Whether you are an internist, family doctor, surgeon, or ER doctor, the outcome of your care is partially based on the
interaction you have with your patients and their families. This course provides brief, yet effective, communication techniques, geared toward the busy clinician, that can be applied to any clinical setting.
Format

Online
Course

Course Length

User Dependent

Certificate

Available Upon Course Completion

Resources

Available Here

CME

0 

Price

$
299

WHAT YOU ARE GOING TO LEARN

A few more words about this course

​​Welcome to the Patient Experience Course for Practicing Physicians!
As healthcare providers, we all strive to provide the best possible care to our patients. However, delivering exceptional care goes beyond simply diagnosing and treating medical conditions. In today's healthcare landscape, patient experience plays a crucial role in overall patient satisfaction and outcomes.
This course is designed to help practicing physicians improve their skills and knowledge in patient experience, with a focus on:
  • Enhancing communication 
  • Empathy 
  • Cultural competency 

Through interactive sessions and case-based discussions, you will learn strategies for building rapport with patients, eliciting their concerns and expectations, and effectively addressing their needs and preferences.

Specific topics covered in this course include:
  • Understanding the impact of patient experience on healthcare outcomes
  • Communicating effectively with patients and their families
  • Developing cultural competency and addressing health disparities
  • Managing difficult conversations and emotions
  • Responding to patient feedback and complaints
  • Collaborating with interdisciplinary teams to enhance the patient experience


By the end of this course, you will be equipped with practical tools and skills to deliver patient-centered care and enhance the overall experience of your patients. Join us to take your patient care to the next level!
Meet the instructor

Dr. Kissinger Goldman, DO, MBA

Dr. Kissinger Goldman is a board certified Emergency Room physician, Director of patient experience for the Memorial Healthcare System Emergency Departments, and Assistant Medical Director of Memorial Hospital West ED, with over a decade of experience in leadership and direct patient care. After receiving his business and medical degree from Philadelphia College of Osteopathic Medicine/St Joseph University, Dr. Goldman completed his residency training at Mount Sinai Medical Center, Miami Beach.

Soon after completing his training, Dr Goldman was tapped to work with other physicians at his hospital to improve patient experience. He developed a training program that is now used throughout the emergency departments at his healthcare system and resulted in improved patient experience scores to top decile. Dr. Goldman subsequently began working as a patient experience consultant. In this role, he has helped healthcare organizations develop patient-centered care plans, improve communication between patients and providers, and implement strategies to improve patient satisfaction.
Dr. Kissinger Goldman has dedicated his career to improving the quality of care and services that patients receive in healthcare settings. Dr. Goldman is committed to working with healthcare organizations to create positive change. He believes that by focusing on the needs of patients and healthcare providers we can improve outcomes and deliver better care to those in need.
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In addition to his clinical work, Dr. Goldman is actively involved in Medical education and serves as an Assistant Clinical Professor at Florida Atlantic University Medical School, Florida International University department of Emergency Medicine and Critical care, andFounding Clinical Faculty Member at Orlando College of Osteopathic Medicine.Dr Goldman volunteers as co-founder and Chief Strategy Officer of Primary Care Haiti, a non-profit dedicated to providing emergency response training to Haitian medical professionals. Dr Goldman is fluent in French and Haitian creole, conversational in Spanish, and is currently learning Mandarin. Outside of medicine, Dr. Goldman enjoys gardening, exploring the mountains, reading, exercising, and spending time with his family. He lives in Florida with his wife and three boys.